The origins of the word stress

The origins of the word tasteThe scuttle field of study of this literature review relates to the origins of the word taste and how pioneer Dr Hans Selye was the catalyst in creating a greater interest on this topic. Following his dead reckoning and subsequent explanation of the word melody, galore(postnominal) prominent researchers brook delved deeper into the subject to radiation typeulate their own assumptions. Clearly, a substantial amount of research has been goed in this ara and hence a number of descriptions of the word stress exist. This whitethorn be a contri providedory pointor as to why pr lickic wholey uncertainty exists in relation to stress per se, and why the apposing schools of thought strike formed conflicting opinions on Selyes interpretation on the subject. In fact the quest quote written by the Pioneer of express himself is on a regular basis cited in numerous publications relating to the subject matter idiom, like Einsteins theory of relativity, is a scientific concept which has suffered from the mixed blessing of being too healthy cognise and too little understood (Selye,1980)Origins of the word stressStress is a word derived from the Latin word stringere, meaning to draw moneyed (Arnold, 2005).Definition of StressStress has become a legitimate patronage for most and a talking point for people from wholly walks of purport . However, when agencies such as the World Health Organisation (WHO) and International advertise Organisation (ILO) draw upkeep the prevalence of stress in the knead place, it substantiates the importance for those particularly in the Hospitality Industry, to pay more attention to this issue and its consequences. (Faulkner, 1997).One pile clearly see why m all scholars countenance chosen to explore the subject in greater detail. Consequently, privateisticly have formed their own definitions and models in accordance with their research on this subject . Most of the definitions given by the s tress gurus in the foregone number of years, correspond with the definition single-valued functiond by the Founder of this subject, Dr Hans Seyle. His definition is regularly cited as Stress is the non particular(prenominal) response of the body to any demand, whether it is dumbfoundd by, or results in, pleasant or unpleasant conditions.iIn a alike context Griffin and Moorhead (Griffin, 2009) define stress asStress is a somebodys adaptive response to stimulus that places excessive psychological or somatogenetic demands on that personTherefore, one school of thought believes that a stress reaction is triggered when an somebody faces a challenging situation. Whereas, Harrisons viewpoint on stress wearsays the theory that stress is a symptomatic response to excessive demands posture on an individual and proposed that a stress reaction occurs when an individual is ineffectual to adapt to circumstances imposed on them. In his book Theories of Organisational Stress Cooper quote d Harrison view thatstress arises when (1) the environment does non provide becoming supplies to tint a persons needs or (2) the abilities of the person fall brusk of demands that be prerequisite of receiving supplies (Cooper, 1998).Conventional Stress theory ModelsThere appears to be two conventional models relating to the subject matter. The stimulus based response relates to stressors that are believed to initiate reactions whereas the response based model which defines stress as a pattern of behavioural responses. Thus suggesting that an individuals stress coping mechanism take into account alone vary and that different stimuli ignite different responses. Field et al wrote the following Evidence is clear that different individuals respond to the same set of stimuli differently, only if a single subject responds to different stimuli consistently. (Field, 1985)The work on situation has the emf to create many trying scenarios which generally are perceived negatively, h owever, in some instances the pressure to perform put up drive those with an internal venue of control to perform more efficiently. (Levi, 1972). Instinct has taught man to assess situations and form opinions on whether the state of affairs is perceived as a challenge or hindrance stressor.Challenge stressors are a credit of stress that have a positive direct effect on need and carrying into action (Dubrin, 2009)whereas Hindrance stressors virtuoso to de-motivation and impaired performance levels. image TheoryIn order for any memorial tablet to achieve its strategic goals and gain competitive advantage, it must have the correct set of resources and well delimitate standard operating processes in place. (St. John, 2010) Organisational objectives look the completion of a specific set of procedures which are usually assigned to various individuals inside the organisation . Therefore, prior to enlisting stage the business entity is required to establish a manpower plan. This pl an should include a line of descent analysis, cable descriptions and person specification for each post required (Nickson, 2007) .Associated with each determination is a set of standards and norms of conduct that the use of goods and services occupant (and some others) expect from the holder of the position. (Bennet, 1994)To conduct their business activity, Hotels require a number of role specific positions within their organisational structure. One essential role is gross sales. The simplest way to think of the nature and role of exchange ( or salesmanship as it is some judgment of convictions termed) is to make a sale. This plainly obvious statement disguises what is often a very complex process, involving the use of a whole set of principles, techniques and substantial personal skills, and covering a wide range of different selling shells of selling task (Lancaster, 1994)Those employed by the organisation , will not only be pass judgment to fulfil a specific set of du ties in an efficient manner, but will also be required to align their behavioural practices in accordance with the Corporate Culture . (Dubrin, 2009)Role theory sees giant organisations as systems of interlocking roles. These roles relate to what people do and what people expect of them or else than their individual identities (Stranks, 2005) .One inevitability that exists in a Service orientated Environment e.g. a Hotel, is that each role within the organisational structure is interdependent. The capricious nature of the Hospitality business requires regular interactions with various people prop different positions within the serve well chain. Roles that involve selling an intangible service require a high level of interaction with the operational departments. confabulation is vital to ensure that those providing the service will match or scoop the expectations that have been formed by the client when the sale was affected. The concept of the mental Contract reflects mutu al expectations of those works within the same framework, each will form specific expectations and perceptions of an individuals performance level. Even those who do not have direct involvement in selling come into contact with it in their roles as consumers. Perhaps, because of this familiarity, many people have strong, and often misplaced, views nigh selling and sales people. (Lancaster, 1994)Many a time, when low occupancy levels exist, a large percentage of the hotel employees would point the finger of blame at the Sales Team. This conjugated with clients raising expectations creates the need for a Sales Person to perform a balancing act to satisfy all stakeholders.In 2000 Wetzels, de Ruyter and Bloemer wrote Another source of role stress for salespeople is the lack of empowerment and flexibility in essay to meet customers service expectations while following company guidelines (Knight, 2007)Research studies translate that conflicting demands place cause confusion among em ployees and lead to the creation of stressful situations. (Kavitha, 2009) (Kavitha 2009)iiThree factors that may contribute towards Role Stress are Role Ambiguity, Role Conflict and Role Overload.Role StressA specimen sign that indicates that role stress may be evident , is when an individual shows signs of being unable to fulfil their role. (Bennet, 1994). In 1978 Katz and Kahn describe the term role stress as is the implied uncertainty felt when role incumbents think that they fuel not accomplish all the role demands (Fischer, 2010)There may be many factors that influence this condition such as a mismatch of role to the individual or even that the appropriate induction and on the job training may not been provided. In both instances, be it either a wrong recruitment decision or insufficient induction training has not been provided , the organisation is in fact picture the individual up for failure. Hence, the company has inadvertently created the situation by dint of unfore sightful planning. Therefore, to minimise the instances a job description should be compiled.This will act as a blue print for the personnel specification which outlines the type of appli terminatet the company is seeking (Lancaster, 1994)Role AmbiguityThis source of occupational stress, stems from a lack of clarification of what is expected in terms of responsibilities , performance expectations and guidance through regular feed hindquarters.Role ambiguity denotes uncertainty about the expectations, behaviours, and consequences associated with a particular role (Cooper C. L.)Furthermore, when employees are uncertain of what their role entails it throw out have a negative affect on job felicity levels.Role ambiguity, the lack of clear and specific information regarding work role requirements, has also been linked repeatedly with job stress and low job satisfaction (Cordes, 1993)Role ConflictMost of the time, Sales teams are approach with the dilemma of having to meet the needs of conflicting objectives e.g. achieving the companys sales targets in access to offering value to the customer. Therefore, it is common occurrence for conflicting obligations to arise simultaneously. harmonise to the demand-job control model, workers experience most stress when the demands of the job are high, thus far they have little control over the activity (Dubrin, 2009)There are two rules for anyone working in a service related diligence -The Customer is always rightWhen the Customer is wrong refer back to rule number one.Sales workers are required to regulate their beliefings and emotions to meet organisational goals (Grandey, 2000) Such situations cannister lead an Sales Person to have a conflict between personal and corporate values, having to mask ones feelings can lead to a moral dilemma. This issue may lead an individual to feel hindered and hence trigger a flight response which would lead the individual opt towards leaving the organization. (Cordes, 1993)Role Overlo adThe idiom The early snort catches the worm could not be more apt for those involved in selling products or services. The current Economic Scenario coupled with crisis in Neighbouring States has escalated competitively between companies which are battling for the same business. Time is of the essence and the constraint of not having sufficient time can cause a great deliberate of stress. Role overload occurs when there are insufficient resources to meet the demands of all that is required.Role overload occurs when an incumbent has too many duties and responsibilities (Kruger, 2008)Highly impelled individuals may choose to work longer hours in order to fulfil all their tasks. (Arnold J. J., 2005) . However, sustaining this working pattern over a prolonged layover of time will take a toll on an employees public assistance (Arnold J. J., 2005), Under such circumstances there is a tendency for an individual to reach a plateau, more commonly known as muse Burn Out. Dubrin descri bes Job Burn Out as a pattern of emotional and mental exhaustion in response to chronic job stress. When workers feel both somatogeneticly and psychologically drained it often prompts them to select leaving their current place of employment. (Yuen, 1998) . Latent turnover brings with it additional expenses to the company. i.e. recruitment and training costs for replacement plus the disruption it may cause to other workers who will be requested to share the burden of the work load until such time the new replacement is able to work up to full capacity levels. (Arnold J. J., 2005).EnvironmentSome professions are more prone to stress than others.Each occupation has its own potential environmental sources of stress. (Arnold J. J., 2005) oftentimes a work environment can impede productivity if the working area has not been planned to facilitate the work flow process. Factors that can contribute towards stress are poorly designed offices, inadequate ventilation, discharge of strategi c location. (Atkin, 2009)The physical design of a workplace can be another potential source of stress. If an office is poorly designed, with personnel who require frequent contact spread throughout the building, poor communication networks can develop, resulting in role ambiguity and poor relationships (Arnold J. J., 2005) venue of ControlJulian B. Rotter, conducted research on personality type behaviours. His studies created a framework known as the venue of Control. His hypothesis referred to individual perceptions over the control of events that may affect an individual. His theory concluded that those who believed that situations arise due to ones personal parting are said to have a High Internal Locus of Control whereas those who believed that either fate, destiny or others had power over them have are said to have a Low Internal Locus of Control. (Dubrin, 2009) . Those working in Sales are often faced with rejection, when a client refuses their proposal. Highly competitive ra tes offered by the competition, rigid price policy, client preferences, more advantageous commissions and logistics are some but a few of the reasons why clients may refuse an offer. Regular rejection may little by little demoralise a Sales person and hence it is important for them to bide motivated. (Lancaster, 1994) .Training of Stress precaution TechniquesGenerally organisations concentrate more on skills training than they do on stress management training. On the whole, it is presumed that individuals should instinctively know how to handle stressful situations and hence the general belief that organisational intervention is not required.There are three self help techniques that can be utilised for management of stress. (Dubrin, 2009) These are -ControlSymptom ManagementEscapeControlThere are several actions that an individual can take in order to control their stress levels such as learning to accept ones limitations. Those who strive for perfection are often in and of its elf motivated and generate more stress on themselves than their superiors. Sometimes, from merely adapting ones work habits can have a substantial impact on step-down stress levels. Those who are highly driven should stop from time to time and take stock of their work- life balance (Rees, 2008). When a person neglects other aspects of life outside work, such as time with family, friends and physical exercise, the person is more likely to suffer from stress (Dubrin, 2009)Symptom ManagementThose who set up themselves to excessive amounts of pressure should learn a Relaxation Response Technique. Something as simple as a five minute day daydream can allow the body to reset itself back to a chemical formula pace. (Dubrin, 2009). Alternatively, by performing high output tasks when one feels that they at their physical peak time during the working day.Regular Physical Exercise can also help to assault stress and is far more safe stimulant than caffeine and nicotine. Infact, more pro gressive organisations are realising the benefits of exercise and are either including gym facilities for their team members to use during break times or free membership to the Gym.EscapeMore commonly known as the Flight Response, they may be occasions that the only way to combat stress is to remove the stressor from your life. Those who reach the precipice should consider their current skill set and which role would best suit their abilities. (Rees, 2008)Latent TurnoverWhen a go for amount of stress exists within the working environment, those who have an internal locale of control will not be defeated by a moderate level of challenge and often rise to the occasion through self motivation techniques . However, when excessive amounts of stress exist over a large span of time, it will lead towards more negative attitudes towards their job. consort to the National Statistics Office of Malta,1Life Style take after of 2007 only 29.7 % of respondents describe that they derive satisf action from their current job. (NSO, 2007). In the local hospitality firmament there has been a 0.7% decline to the workforce to 7.5%2. (NSO, Labour Force Survey Q3/2010, 2010) It is estimated that 45 % of unwanted job turnover is stress related (Dubrin, 2009). This rather alarming figure demonstrates that there appears to be a strong coefficient of correlation between occupational stress and turnover.Based on the review of all the relevant literature, the purpose of this study is to examine the following -The sources of Stress for Hotel Sales TeamsTheir perceptions on stressOrganisational Intervention MethodsWhether constant levels of stress would prompt them to leave the Company.